**COVID-19 NOTICE**

Normally it would take 3-5 days to ship your order to you however with COVID-19 regulations placed upon our warehouses, it's taking 7-14 business days to receive orders. 

All orders are custom made and printed-on-demand. We do not have giant warehouses with thousands of items sitting on the shelves. Every single item in your order is hand made by us. 

We understand the utmost importance of your order and are working around the clock to get them out as fast as possible. We have tripled machinery and the size of our staff since the virus came into the world. We thank you for ANY patience you're willing to give us during this time. 

We will update this when our ship times go back to normal. 

After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our website. You can also find a "My Account" link in the footer on mobile. 

From there, you will be able to view information about your order. Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you! 

You can also CLICK HERE to go to your account page.

You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you. 

Exchanges and Returns are easier than ever!

Simply go to http://returns.piperloucollection.com and it will walk you through the steps for any exchanges or returns.

➡ You will also receive a return label in an email for any items you need to ship back.

➡ Exchanges and returns must be processed by the 60th day from date of delivery.

➡ There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.

➡ Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to info@piperloucollection.com with your order number and a picture of the damage and we are happy to replace your items free of cost.

➡ Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.

Unfortunately no. VIP Specials are already discounted as low as we can discount them. Your code will work on any non-VIP Special items

(*excluding Monthly Box of Awesome) 

If you have any questions on the fit of something....

Please email us at info@piperloucollection.com or give us a call at (919) 444 2853